Your privacy is our priority. This document transparently explains how aone collects, uses, stores and protects your personal information when you use our platform.
Aone has never sold your personal data to third parties. All information you provide is used solely for the purposes stated in this policy.
Six core principles that shape our approach to protecting the personal data of every aone member.
This Privacy Policy outlines the personal data protection practices of aone. By registering for or using the aone platform, you agree to the collection and use of information as described in this document. Please read it carefully before proceeding.
Aone values the privacy of every user on our platform. As an online entertainment platform operating in Malaysia, we are bound by the Personal Data Protection Act 2010 (PDPA) and committed to ensuring your personal data is managed transparently, securely, and responsibly.
This Privacy Policy describes the types of information we collect, the purposes of collection, how we protect it, and your rights as a data owner. This document applies to all users of the aone platform, including website visitors, registered members, and aone mobile app users.
If you have any questions about how we handle your personal data, do not hesitate to contact our support team. We are always ready to assist and address any privacy concerns you may have.
Aone collects your personal information through several means — directly during registration, automatically during platform use, and in some cases, through trusted third parties. Below is a summary of the types of data we collect:
| Data Type | Example Information | Status |
|---|---|---|
| Identity Data | Full name, date of birth, identification number | Mandatory |
| Contact Data | Email address, phone number, residential address | Mandatory |
| Financial Data | Bank account details, deposit and withdrawal transaction records | Mandatory |
| Verification Data (KYC) | Copy of identification card, passport, proof of address | Mandatory |
| Technical Data | IP address, device type, web browser, operating system | Automatic |
| Usage Data | Gaming records, betting history, browsing habits | Automatic |
| Preference Data | Language settings, notification preferences, feedback | Options |
Aone does not collect sensitive information such as biometric data, health information, or religious beliefs unless required by law. Should we need to collect such information, you will be informed in advance and asked to provide explicit consent.
Every piece of information we collect is used for legitimate and reasonable purposes. aone uses your personal data for the following:
You may opt out of receiving marketing emails at any time by clicking the "unsubscribe" link in any promotional email or through the notification settings in your account. However, we will still send important account and security-related emails.
Aone does not sell or rent your personal data to any third party for their own marketing purposes. However, we may share your information in the following limited circumstances:
We work with third-party service providers that help us operate the platform, such as payment processors, cloud service providers, and identity verification companies. All such providers are bound by strict confidentiality agreements and are only permitted to use your data for the purposes we specify.
Aone may disclose your personal information if required by law, court order, or directive from a competent authority in Malaysia. In such situations, we will endeavour to notify you where permitted by law.
If aone is involved in any merger, acquisition or asset sale, user data may be transferred as part of that transaction. We will notify you before your data is transferred and before it becomes subject to a different privacy policy.
Aone uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.
You can manage your cookie settings through your web browser at any time. However, disabling certain cookies may affect the functionality of the aone platform.
We invest seriously in security infrastructure to protect your personal data from unauthorised access, disclosure, alteration, or destruction. The security measures we implement include:
While we take all reasonable steps to protect your data, online security is a shared responsibility. Please ensure you use a strong password, enable two-factor authentication (2FA), and never share your login credentials with anyone.
Aone retains your personal data for as long as necessary to fulfil the purposes stated in this policy, or for as long as required by applicable law. In general, our data retention policy is as follows:
When data is no longer required, we will ensure it is securely deleted or anonymised in accordance with industry-standard procedures.
As a data subject under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data that we hold:
To exercise any of the rights above, please contact our support team via Live Chat or email. We will respond to your request within 14 business days. Please note that some requests may be subject to identity verification and applicable legal limitations.
The aone platform is for individuals aged 18 and above only. We do not intentionally collect any personal information from minors. Should we discover that we have collected personal data from a child without appropriate parental consent verification, we will take steps to delete that information as soon as possible.
If you believe a child has provided us with their personal information, please contact us immediately so that appropriate action can be taken.
The aone platform may contain links to third-party websites or services. This Privacy Policy applies to the aone platform only. We are not responsible for the privacy practices or content of those third-party websites. We encourage you to read the privacy policy of every website you visit.
Aone reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. Any material changes will be communicated to you via email or in-platform notification at least 14 days before taking effect.
The latest version of this Privacy Policy is always available at aone.vin/privacy-policy. Your continued use of the platform after the effective date of any amendment constitutes acceptance of the updated terms.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact us through the following channels:
Our privacy team is committed to addressing every enquiry seriously and will respond within 5–14 working days depending on the complexity of the issue raised.
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